BuyDNAProperty Intelligence

Support

Contact BuyDNA

Support is open to every BuyDNA user. Use the form below and we'll reply by email — we aim to acknowledge within two business days and respond substantively within ten business days.

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Please don't include payment card details, identity documents or anything else you don't need to share. If you'd rather email us directly, write to support@buydna.com.au.

What we can help with

Report corrections

If a figure, score or statement about a property looks wrong, tell us the property address and the specific item. Where the underlying source supports a correction we apply it, and the report can be regenerated.

Missing data

If a section says data is unavailable, that means no reliable source returned it for that property. Let us know which property and section and we'll check whether a source can be connected.

Account and access

Sign-in problems, password resets, report access and account deletion requests.

Billing

Questions about a purchase, access period, upgrade credit or refund.

Privacy

Access, correction and deletion requests, and privacy complaints.

Read our Privacy Policy, Terms of Use and Data & Methodology.